FAQ
Product Information
How are our products sustainable?
At Caeli Eco Luxe, we pledge to uphold environmental sustainability through the following fronts: material, packaging, design and, manufacturing.
We actively seek ways to reduce our carbon footprint and this begins from the selection of fabrics. All of our apparels are thoughtfully sourced from dead stocks, which would otherwise be sitting on landfields. We do not let go of the small details, all our hang tags are made from recycled paper too!
Additionally, we place a high priority on addressing pressing issues which include wastage during production. By digitally and manually marking the fabric at the pre-production stage, we minimise post-cutting wastage by 20% to 30% on average. For fabrics which cannot be used, we will be sent to Threadapeutic and Bikin Bikin Crafts Indonesia who will explore the concept of upcycling.
Learn more about our efforts and story here.
Where can I find the size guide?
You can find the size guide of each garment on their respective product pages.
Where can I find the wash and care instructions?
The wash and care instructions for each item can be found on their respective product pages.
Where can I provide some product feedbacks?
We would really appreciate your feedback so we can better our next collection of products. You may send us your feedbacks on our "contact us" page here.
Payment Information
What are the available payment methods?
We accept Paypal, Visa, Mastercard and Amex credit card payments.
What is the order processing time?
All orders are processed approximately within 3 to 5 days.
How can I amend or cancel an online order after making the payment?
Unfortunately, we are unable to amend or cancel any orders placed online once it has been completed.
Delivery Information
What are the local delivery charges?
We offer a free delivery option to all addresses within Singapore.
How soon can I receive my local order?
Upon confirmation of the online order, all local orders will be delivered within 5-7 business days.
For express delivery option, orders will be delivered as soon as 1-4 business days.
How can I make an international order?
For international orders to Malaysia, Indonesia, Thailand, Philippines and Australia, you may checkout and purchase directly on the website.
For international orders to countries that are not listed above, please contact us at service@caelieco.com.
Do note that customs and import duties may apply, and will be borne by the customer.
Is there an option for free delivery?
Yes, we do have a free delivery option for all local (Singapore) orders.
Returns & Exchanges
How can I make an exchange?
If you have recently made a local (Singapore) purchase and did not find it a fit, you may make an exchange within 14 days from the date of delivery.
All exchanges will be subjected to product availability and delivery charges will apply for the item(s) exchanged.
How can I make a refund?
If you recently puchased our product and did not find it a fit, you may consider making an exchange. Alternatively, if you decide to make a refund, we feel unfortunate but you may submit a return within 14 days from the date of delivery of your order.
To submit a return, the item(s) must be unworn, unwashed and in their original packaging. Sale or discounted item(s) are not eligible for return unless specifically mentioned. The delivery costs for return will apply.
How can make a return?
For returns, please email us at service@caelieco.com with the order number of the item(s) for return. Refunds will be processed within 7 days of us receiving the item(s).
Do note that the delivery charges for return will still apply.
If you have any other queries or require any additional assistance from us, please contact us here.